Shipping policy

Shipping Policy

Order processing time

Processing time depends on what you ordered:

  • Ready-to-ship sets: processed and shipped within 1–3 business days.
  • Handmade made-to-order sets: every set is hand-painted for you after you order, so please allow 7–15 business days for crafting before it ships. We will email you when your set is on its way.

If an order contains both ready-to-ship and made-to-order items, the whole order ships together once the handmade items are finished.

Shipping rates

  • Free worldwide shipping on orders of $99 and up.
  • Standard shipping is $9.99 on orders under $99.

The exact charge for your destination is shown at checkout before you pay.

Delivery estimates

Standard shipping: typically 7–12 calendar days after dispatch. Most parcels arrive in about 8 days; delivery can occasionally take longer around holidays, customs inspection, or severe weather.

Transit time starts when your parcel is dispatched, after the processing time above.

Order tracking

You will receive a shipping confirmation email with your tracking number as soon as your order ships. Tracking usually becomes active within 24–72 hours.

Customs, duties and taxes

International orders may be subject to import duties or taxes charged by your country. These charges, if any, are the customer's responsibility. HandArtNails cannot control customs processing times.

Damaged, lost or delayed parcels

If your order arrives damaged, please keep the packaging, take photos of the box, label and product, and email us within 7 days of delivery. If a parcel is lost or significantly delayed, contact us and we will open an investigation with the carrier and arrange a replacement or refund once it is resolved.

Where we ship

We ship worldwide. Available destinations are shown at checkout. If you do not see your country, email us at handartnails@gmail.com.