We accept returns within 30 days of delivery on eligible items. To be eligible, the item must be unworn and unused, in its original packaging, with proof of purchase.
To start a return, email handartnails@gmail.com with your order number. If your return is approved, we will send you the return address and instructions. Items sent back without an approved return request cannot be accepted.
Handmade press-on sets and custom-sized orders are crafted specifically for you and are classified as hygienic beauty products. They are final sale and cannot be returned or exchanged. If you are unsure about sizing, please use our sizing guide before ordering or email us and we will help.
Please inspect your order when it arrives. If an item is defective, damaged, or not what you ordered, email us within 7 days of delivery with photos of the item and packaging. We will make it right with a replacement or a refund. This applies to handmade sets too.
For eligible items, the fastest way to get what you want is to return the item you have and place a new order once the return is approved. Handmade custom sets are not eligible for exchange.
If your order is shipped to the European Union, you have the right to cancel or return it within 14 days for any reason, provided the item is unworn and unused, in its original packaging, with proof of purchase. This cooling-off period does not apply to custom-made or personalized products.
Once we receive and inspect your return, we will let you know whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since approval, email us at handartnails@gmail.com.
