Refund & Return Policy

At HandArtNails, every nail set is carefully handcrafted and made with attention to detail. Due to the custom and personal nature of our products, we kindly ask customers to review our policy before placing an order.

Returns

For hygiene and safety reasons, we do not accept returns or exchanges on any opened, used, or custom-sized nail sets.

Because all nail sets are handmade and made-to-order, we are unable to offer returns for:

• Incorrect size selection by the customer

• Change of mind

• Personal preference regarding color or design

• Delays caused by customs, weather, or carrier services

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number

• Clear photos of the product

• Photos of the packaging (if applicable)

After review, we may offer:

• A replacement nail set

• A partial refund

• A full refund (when appropriate)

Order Cancellations

Orders may be canceled within 24 hours of purchase.

After production has started, cancellations are no longer accepted as each set is handmade specifically for your order.

Refund Processing

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Contact Us

For any questions regarding refunds or returns, please contact:

Email: handartnails@gmail.com 

WhatsApp+44 7724 704197

We are committed to providing the best possible experience and will always work with customers to find a fair solution.